Question 1

Are all MelaBeauty products 100% natural and organic?

Accepted Answer

All the ingredients used in our products are natural so yes, they are 100% natural! However, not all of our ingredients are organic. We use organic ingredients where we can but sometimes this not possible, for instance, the clay used in out Dream Powder (Clay is derived from minerals and so cannot be certified organic)

Question 2

Will MelaBeauty products work for my skin?

Accepted Answer

Our products are designed to cater for a wide variety of skin types. We've highlighted what each product is made specifically for in the 'Skin benefits' section on each product page for extra help.

Question 3

When will I recieve my order?

Accepted Answer

Once your order is placed there is a 1-2 business day processing time then your item is shipped out. You should recieve your skin treat within 3-5 business days after you recieve your shipping confirmation email.

Question 4

Can men use MelaBeauty products?

Accepted Answer

Of course! Skin is skin and our products work for both men and women.

Question 5

I'm a beginner and I have no idea what I need for my skin type, can you help?"

Accepted Answer

Firstly great! Super glad you're taking your first skincare steps and even better, considering MelaBeauty your first step. You can find a lot of information on our Product pages and also check out our Ingredients page. It details which ingredients work well for different skin types.

Question 6

What should I do if I have a reaction to MelaBeauty products?

Accepted Answer

Stop using the product immediately and get in touch with us here. Remember, you should always do a patch test before using any skincare products.

Question 7

I have a problem with my order, what should I do?"

Accepted Answer

Contact us here and let us know the issue so we can sort it quickly as possible.

Question 8

I don't recognise an ingredient on your product list - Is it really natural?

Accepted Answer

Yes, we assure you - we only use natural ingredients. You may see long latin names for ingredients but these are just scientific names. Check out this handy collection for a breakdown of all our ingredients here.

Question 9

My question isn't listed here but I need to speak to someone.

Accepted Answer

Feel free to contact us and we will get back to you.

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